Privacy Policy

1. Scope and Purpose

Eklipsa AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered brand management platform, website, and related services (collectively, the "Service").

This Policy applies to personal information we process as a data controller for account, product, support, marketing, and website operations.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, name)
• Brand information (company name, brand values, mission, etc.)
• Content you create or upload through the Service
• Payment information (processed securely by Stripe)
• Communications with us (support requests, feedback)

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location
• Cookies and similar tracking technologies

3. Legal Bases for Processing (EEA/UK)

If you are in the EEA or UK, we rely on one or more of these legal bases:

• Contract: to provide the Service you request
• Legitimate interests: to secure and improve the Service
• Consent: where required (for example, optional analytics cookies)
• Legal obligation: to comply with applicable laws

4. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Personalize your experience and AI-generated content
• Send administrative information (updates, security alerts)
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve our Service
• Protect against fraudulent or unauthorized activity

5. AI Processing

Our Service uses AI technologies to generate content and provide recommendations. When you use AI features:

• Your input is processed by AI models to generate outputs
• Your brand information is used to personalize AI responses
• We may use anonymized, aggregated data to improve AI performance
• Your content is not used to train AI models without explicit consent

6. Information Sharing and Service Providers

We do not sell your personal information. We may share information with:

• Service providers: Companies that help us operate (hosting, payment processing, analytics, email, and customer support)
• AI providers: Third-party AI services that power our features
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We require processors to handle personal information under appropriate confidentiality and security obligations.

7. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use recognized transfer safeguards such as contractual protections and equivalent security measures.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential functionality (authentication, security)
• Analytics and performance monitoring
• Remembering your preferences

On your first visit we show a cookie consent banner where you can accept or reject analytics cookies. You can also control cookies through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with reputable cloud providers

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as needed to provide the Service and for legitimate business purposes such as security, fraud prevention, backup, and legal compliance.

• Account and workspace data: retained while your account is active
• Operational logs and diagnostics: retained for limited periods based on need
• Billing and transaction records: retained as required by tax and accounting laws

You can request deletion of your account and associated personal information at any time, subject to records we must keep for legal or security reasons.

11. Your Privacy Rights

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of marketing communications
• Withdrawal of consent

You may also have rights to object to or restrict certain processing, and to appeal certain privacy decisions where required by law.

To exercise these rights, contact us at privacy@eklipsa.ai

We may need to verify your identity before completing your request.

We aim to respond within 30 days where required by applicable privacy law.

12. Do Not Track and Region-Specific Notices

Some browsers offer a "Do Not Track" setting. Because there is no consistent industry standard, we currently do not respond to all Do Not Track signals. Region-specific privacy rights may apply depending on your location.

13. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If you believe a child under 13 has provided personal information to us, contact privacy@eklipsa.ai and we will take appropriate steps to remove the information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above, and for significant changes we will provide additional notice by email or through the Service.

15. Contact Us

If you have questions about this Privacy Policy, please contact us at:

support@eklipsa.ai